FAQs
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Q- Would I receive a statement for my Provident Money card?
All home credit customers are entitled to a free detailed statement once every 3 months, which outlines your loan repayments.
Q- Is a Provident Money Card really a credit card?
Your Provident Money Card must not be confused for a credit card. This is because you can spend only till you have funds in your account.
Q- Where exactly can I use my Provident Money Card?
You can use your Provident Money Card anywhere with a VISA sign, such as over the phone, through the internet, shopping marts, cash machines, petrol stations and other places where you may need cash.
Q- Is my Provident Money Card personalised?
No, your name would not be featured on your Provident Money Card and is disposable. As soon as you have spent all the money on your card, you are advised to cut the card into two and dispose of it carefully
Q- What happens in case I lose my Provident Money Card or it is stolen?
Your card will be immediately blocked and a refund issued for the remaining balance on your card, unless we believe fraud has indeed taken place.
Q- Will I get a PIN number for my Card?
Yes, a PIN number will be given to you at the same time as your Provident Money Card. CHIP & PIN technology makes your Provident Money Card safer and more secure. Furthermore, you may change your PIN number to something easier to keep in mind at any cash machine.
